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COVID-19

For the latest COVID-19 health guidance, statistics and resources, visit Coronavirus.wa.gov.

Safety is Washington State Ferries’ number one priority, and this includes the health and well-being of our passengers and employees. WSF is taking a number of steps to help stop the spread of the COVID-19 virus (coronavirus) and keep our facilities as safe as possible. Please read below for some information regarding travel and check back later as we will continue to provide updates as they are available.

What is WSF doing to limit the spread of COVID-19?

All common-touch areas on our ferries and terminals are being routinely cleaned, and workers are reminded to practice good hygiene. These are high touch public spaces, and it’s important for the public to also do your part to protect yourselves and others by practicing good hygiene and reconsider traveling if you are sick.

Are there any changes to the current schedule or travel restrictions due to COVID-19?

Washington State Ferries is extending the winter sailing schedule through June 20 because of a continued decline in ridership due to COVID-19. It was previously scheduled to end on April 25. Therefore, customers should continue following the winter schedule through at least June 20. Routes that are on a modified/reduced service schedule will still remain on those schedules until further notice.

Vehicle reservations

All vehicle reservations for the Port Townsend/Coupeville and Anacortes/San Juan Islands/Sidney, B.C. routes that were booked on dates between April 26 and June 20 will automatically be cancelled. Customers still looking to travel during those dates will need to rebook new reservations based on the extended winter sailing schedule. Because WSF will need to reprogram its reservations system, it will take a few days for those extended winter season reservations to be available. WSF will notify all customers as soon as they are able to rebook their travel.

International service to and from Sidney, B.C. is cancelled until at least June 21, and customers will not be able to rebook those trips.

Even without reservations, all passengers seeking to travel should be able to do so due to declines in ridership, which increases the amount of available standby space.

Is the summer vehicle reservation release cancelled?

WSF is postponing its 2-month advance release of vehicle reservations on the Anacortes/San Juan Islands and Port Townsend/Coupeville routes, which was originally scheduled for Tuesday, April 21. While WSF’s winter sailing season has been extended through June 20, sailing schedules beyond this date have not been finalized and will be dependent on ridership and traffic impacts related to COVID-19.

WSF will send additional information as soon as future reservations become available.

What’s the best way to purchase tickets at this time?

To better protect our customers and employees against the spread of COVID-19, WSF encourages all customers to purchase their tickets in advance online. Tickets can be purchased at Wave2go.com. Pre-purchasing tickets minimizes the amount of contact and money exchange that needs to take place at tollbooths.

To make it easier for customers to purchase tickets online, WSF has made all of its fares available, including those that normally require in-person purchase and proof of eligibility. These include youth, senior, and disabled fares.

Can I get a refund for my unused travel?

While WSF is unable to extend the 90-day period for tickets and travel passes at this time, customers who are unable to use tickets or travel passes because of COVID-19 concerns may be eligible for a refund for the unused portion of their fare. All refund requests can be submitted online. Please note that it may take longer than the typical 6-8 weeks to process your request due to significantly higher volumes.

Customers with monthly ReValue passes who have curtailed their travel should cancel their account to avoid future payments. Multi-ride ReValue pass users should suspend their accounts to stop payments and reactivate their account when they resume travel. Any remaining rides on either pass are still valid through the expiration date after cancelling or suspending the account.

During this time, no-show fees will also be waived on the Anacortes/San Juan Islands and Port Townsend/Coupeville reservation routes until further notice. If you are unable to travel using your reservation or have to cancel your reservation at the last minute, you will not be charged a no-show fee. While no-show fees will automatically be waived, we ask that you please continue to cancel reservations online or by phone at 206-464-6400 if you know that you will not be traveling. This helps WSF plan for and respond to ridership needs.

Will the customer service call center remain open?

The WSF call center will operate with limited service beginning Monday, March 23, when agents will begin working remotely based on COVID-19 health recommendations. However, agents will not have the ability to take credit card numbers over the phone, so they will not be able to make reservations or assist customers with ticket purchases.

Customers can still call 206-464-6400 to speak with an agent or receive automated schedule and fare information. However, vehicle reservations will need to be made, changed or cancelled online. Refund requests can also be submitted online, and customers are highly encouraged to do so. Customers may also experience longer than normal hold times depending on call volumes.

Why do I have to hand over my ticket at the tollbooth?

Unfortunately, wireless or hands-free ticket scanning is not available at all of our terminals, so it would be very difficult for staff to completely avoid handling money or transit passes. Other times, the ticket may be positioned in a way that makes it difficult for a scanner to reach it. However, we have installed sneeze guards at tollbooths, and staff will be using selfie sticks to limit the need for hand-to-hand contact. But we still need customers’ help too. The best defense against spreading germs is for everyone to practice good personal hygiene, especially hand-washing and using hand sanitizer.

How can I practice social distancing onboard a ferry?

On top of maintaining good hygiene habits and washing your hands, we encourage passengers to follow health officials’ recommendations for social distancing when possible. There are several options for ferry riders to maintain a healthy amount of separation from fellow passengers:

Will international travel resume between Anacortes and Sidney, B.C. with the opening of spring season on March 29?

No. The start of international service to Sidney, B.C. has been delayed. At this time, service between Anacortes and B.C. is suspended until April 26.
* Please note that this does not affect domestic service. WSF will continue to make its regularly scheduled domestic stops in the San Juan Islands.

Reservations on sailings to Sidney through April 25 will be automatically canceled. Customers can make new vehicle reservations for dates after April 25, though please be advised that this date is subject to change.

* An earlier notification erroneously stated the date was April 28. WSF’s crewing and sailing schedules reset every Sunday, which falls on April 26.

Are the galleys open on the boats?

All galleys on Washington State Ferries will be closed until further notice in an effort to protect the health and safety of employees and customers. Food vendors at the Anacortes terminal will also be closed. However, vending machines will still be available.

Can I still schedule a memorial, fundraiser or have my organization’s posters placed on a ferry?

WSF is temporarily suspending all memorial, fundraiser, filming shoot, onboard activities at its facilities until at least August 1 to better protect our employees and customers. Activities scheduled through July 31 will be rescheduled for a later date, and we will be contacting affected customers.

We apologize for the inconvenience and will resume these programs as soon as we are able.